Frequently asked questions:

How do I care for my jewelry?

To extend the life of your jewelry follow these simple care tips based on your piece's materials.

For semi-precious stones, avoid prolonged exposure to direct sunlight and extreme heat, as this can fade or damage the stones. Clean gently with a soft, damp cloth and dry thoroughly. Store in a cool, dry place away from moisture.

Silver pieces may tarnish over time with exposure to air and moisture. Polish with a soft cloth or silver polishing cloth when needed. Remove before swimming or showering to prevent oxidation. Store in an airtight container or bag when not wearing.

Gold-filled jewelry is durable and resistant to tarnishing. Clean with a soft cloth and mild soap and water if needed. Avoid harsh chemicals and abrasive cleaners. Like silver, remove before water activities to extend its life.

Nylon cords are strong and flexible but can weaken with excessive pulling or exposure to harsh chemicals. Keep dry and avoid prolonged sun exposure, which may cause fading. If your cord becomes frayed, trim carefully or contact us for repair options. Repairs are free within 30 days of purchasing. If you wish to repair the piece yourself extra cord material is included with your purchase.

General care: Remove jewelry before exercising, swimming, or sleeping. Avoid contact with perfumes, lotions, and cleaning products. Store pieces separately to prevent tangling and scratching. With proper care, your Lizette Jewelry pieces will remain cherished for years to come.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase. Visit our return policy section for additional return information.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are handmade in Marin County, CA from local and globally sourced materials. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Standard shipping is free on all US domestic orders. Expedited shipping options are available for an additional cost.